Booking Terms & Conditions

You must be at least 18 years of age to book/enter an agreement with TREEHOTEL. Breakfast is included in the price of accommodation. No excursion is included in the room price.

Payment

Bookings can be made free of charge for 7 days. After 7 days the booking should be confirmed by payment of the total amount. If TREEHOTEL has not received the total amount within 7 days the booking will be automatically cancelled.

If you call or mail us (booking@treehotel.se) to make a reservation, payments can be made with credit and/or bank cards. We accept Visa, MasterCard and American Express

Cancellation conditions

Changing/cancelling your booking

If you would like to make changes to your booking, you can do so by phoning us at +46 928 104 03 or by email booking@treehotel.se

Cancellation due to illness or unforseen events

Due to unforeseen circumstances, it is possible to cancel your visit to TREEHOTEL with a refund up to 75% of the total amount. With unforeseen circumstances, we refer to:

Although you need to verify the reason that prevents you from carrying out your journey with a certificate from a doctor, authority or insurance company. A medical certificate must contain a diagnosis, the date of your first visit and the reason of why you are prevented from travelling. The certificate must be issued before the arrival date. For you to get your refund, the cause of cancellation must be unforeseen, unexpected and of a nature that prevents you from carrying out your journey. This means that if you for instance do not have the necessary travel documents for the journey, it will not be regarded as a legitimate reason for cancelling.

Additional information

Because we build in natural materials under the open sky, our time plan and building progress depend on Mother Nature. We therefore ask you to make allowances for any deviations from the plan.

Please take note that no cloths are included in your stay at TREEHOTEL, we recommend that you use suitable cloths when participating in our activities, being outdoors, etc. Many activities are outdoors in forest terrain, next to open fire, etc, which might ware and tear on the outer clothing. TREEHOTEL is not obliged to compensate any damage to your private clothes.

Your obligations as a guest/visitor

Complaints/disputes

Any errors that occur during your stay must be reported immediately to the reception at TREEHOTEL. If you have not reported any complaints or errors during your stay and therefore neglected to give TREEHOTEL the opportunity to correct any mistakes, you can not

demand any compensation afterwards. If you are not satisfied with your compensation, you have to notify TREEHOTEL in writing within 14 days from arriving home. If we can not come to an agreement, you may turn to appropriate authority in your country for assistance.

Privacy

The personal data you provide us submit TREEHOTEL will be treated with the utmost care and respect. We handle personal data submitted to us in accordance with what is laid down in the Swedish acts of personal data (personuppgiftslagen SFS 1998:204) and electronic communication (lagen om electronisk kommunikation SFS 2003:389). Personal data includes your name, address, phone number and e-mail address.

Force Majeure

Force majeure means unusual, unpredictable and unavoidable events that are outside of the organizers control, and that prevents the contract to be fulfilled. Circumstances that the organizer could not, within reasonable means, have foreseen and therefore could not have avoided or overcome. Including, but not restricted to, war, threat of war, riot, civilian insubordination or strike, authority measure, act of terrorism, nature- or industrial catastrophe, fire, severe weather conditions, flood, closed air ports, technical issues, maintenance issues or unforeseen changes made by airlines, such as time table changes, interruption in IT-infrastructure (including but not restricted to our web site). During these conditions the organizer is free from liability or other consequences.

Subject to change

TREEHOTEL reserves the right to change times, prices, payment, booking or discount conditions at will. Prices for coming seasons are always preliminary and are subject to change. Please note that other terms and conditions apply to group and conference reservations. For more information, please contact TREEHOTEL.

Treehotel Edeforsvägen 2A 960 24 Harads, Sweden Ph: (+46) (0) 928 10403, (+46) (0) 928 10300

booking@treehotel.se

www.treehotel.se

Registration number: 556456-5082 Treehotel AB